Shipping, Pickup & Delivery FAQ
Shipping, Pickup & Delivery FAQ
As of May 2026, we've refreshed our policies — making it easier than ever to bring our pieces home.
Where are your showrooms located?
We currently offer in-person viewing and pickup by appointment at two locations:
Saugerties, NY — Appointments preferred at Catch Me When You Can, 98 Partition Street, Saugerties, NY 12477. Check our Instagram @catchmewyc for posted showroom hours. View Saugerties Inventory.
Philadelphia, PA — Appointments are required for all visits and pickups. Located on the second floor of Showrooms 2220, 2220 E Allegheny Ave, Philadelphia, PA 19134. Please contact us to schedule. View Philadelphia Inventory.
We recommend that you contact us before planning a visit so we can ensure you have the best possible experience. The chat popup on the right side of the screen is the best way to reach us.
Delivery on Us — Complimentary Delivery Program
We're pleased to offer complimentary delivery on select pieces to the Hudson Valley, New York City, select locations in the tri-state metropolitan area (NY/NJ/CT), Philadelphia and surrounding communities, and the Hamptons.
Eligible items are marked with our Delivery on Us designation. Eligibility is determined by a combination of item size, weight, and destination — not price alone. Some larger pieces, such as armoires and monumental cabinets requiring additional handling, are not included in the program but can be delivered at a quoted rate. Please inquire.
To confirm eligibility for your area or ask about a specific piece, message us directly via the chat icon on our site — we typically respond within one business day.
How long will it take to receive my item?
Most items are delivered within 1–3 weeks depending on location and our schedule. We will contact you within 2 business days after your purchase to make arrangements. If there is anything we should know about your delivery in advance, please don't hesitate to reach out.
For residents of co-ops, condos, and luxury high-rises:
We are fully insured, however some buildings have insurance requirements for movers that exceed our current coverage. In these instances, we can offer curbside delivery or work with you to find a solution. To learn more about your building's policies, please check with your managing agent or building portal prior to purchase.
Complimentary Shipping — Smaller Works & Objects
Smaller pieces that can be safely packaged and shipped via common carrier — including decorative objects, select mirrors, lamps, and certain smaller furniture — ship complimentary to any address in the continental United States via FedEx or UPS.
Eligible items are marked with our Complimentary Shipping designation. Fragile or delicate works — such as early giltwood or plaster mirrors — require special handling and are not eligible for carrier shipping regardless of size. These pieces may be eligible for the Delivery on Us program depending on destination; please inquire.
If you're unsure whether a piece qualifies, message us via the chat icon and we'll confirm before you purchase.
How long will it take to receive my order?
All shipments are professionally packed, and we aim to have every order shipped within 3 business days. You should receive your item within 4–10 business days of placing your order. If you have a specific deadline, please contact us prior to purchasing so we can best assist you.
Do item prices include shipping or delivery fees?
Prices listed reflect the cost of the item only, except for items eligible for "Delivery On Us" or "Complimentary Shipping". Items marked Delivery on Us are eligible for complimentary white-glove delivery within our service area. Items marked Complimentary Shipping ship free via FedEx or UPS to any address in the continental United States. All other items do not include shipping, handling, or delivery fees, which remain the buyer's responsibility.
How do I arrange shipping for items outside the complimentary delivery area?
We're happy to arrange shipping to destinations outside our complimentary delivery zone, including the Los Angeles, San Francisco, and Chicago metro areas where we have access to regular deliveries and affordable rates. Shipping costs for these destinations are the buyer's responsibility and will be quoted prior to fulfillment. Message us to discuss before purchasing. If we are making shipping arrangements on your behalf, shipping charges will be invoiced separately and are the buyer's responsibility. No items will be released for shipping until all invoices are paid in full.
If you are arranging your own shipping, we recommend checking uShip for quotes. We advise that you use highly rated shippers (Platinum, Gold, Bronze rated) with strong positive reviews.After purchase, we're happy to share a list of preferred movers experienced in handling antiques and design objects.
Are international shipments possible?
For deliveries outside of the US, our trusted local partner can arrange your shipment for purchases under $2,500. For purchases over $2,500, they can refer you to a broker. They will bill you directly.
What if an item is marked "Delivery Only"?
Items marked as Delivery Only are not available for in-person viewing. These pieces may be eligible for the Delivery on Us program depending on size and destination. Please inquire. Select items may also be transferred to Saugerties or Philadelphia.
Can I pick up an item myself?
Yes — buyers are welcome to pick up items in person by appointment. Please bring appropriate packing materials and assistance. For large or heavy pieces, we reserve the right to require professional movers for safety and preservation.
Can you transfer items between showrooms?
Smaller items can often be transferred between Philadelphia and Saugerties for buyer pickup after purchase. Larger items may be subject to a transfer fee. Contact us in advance to confirm availability and timeline.
What about purchases through Chairish or 1st Dibs?
Many items are also available via Chairish and 1st Dibs, where shipping quotes are available at checkout. The Delivery on Us and Complimentary Shipping programs apply exclusively to purchases made through our website. Chairish's and/or 1st Dibs' terms and shipping policies apply to those purchases of our inventory made on their sites, and their customer service team handles all post-purchase inquiries.
What is your return policy?
All sales are final unless otherwise agreed upon in writing prior to purchase. Items are sold as-is, and we encourage buyers to review all photos and descriptions and ask questions regarding condition or functionality before completing their purchase.
Please contact us with any questions.