Shipping, Pickup & Delivery FAQ

Where are your showrooms located?
We currently offer in-person viewing and pickup by appointment at two locations:

  • Saugerties, NY — Appointments preferred at Catch Me When You Can, 98 Partition Street, Saugerties, NY 12477. Check our Instagram @catchmewyc for posted showroom hours. View Saugerties Inventory.

  • Philadelphia, PA — Appointments are required for all visits and pickups. Located on the second floor of Showrooms 2220, 2220 E Allegheny Ave, Philadelphia, PA 19134. Please contact us to schedule. View Philadelphia Inventory.

What if an item is marked “Delivery Only”?
Items marked as Delivery Only are not available for in-person viewing. Buyers must arrange their own shipping and coordinate pickup by appointment. These pieces may be eligible for transfer to Saugerties or Philadelphia after purchase for a fee. Please inquire.
View Delivery Only Inventory.

Do item prices include shipping or delivery fees?
No. Prices listed on the website reflect the cost of the item only. They do not include shipping, handling, delivery, or any third-party service charges. Buyers are responsible for all related logistics and costs.

How do I arrange shipping?
Buyers are responsible for securing their own shipping. For quotes, we recommend uShip. After purchase, we’re happy to share a list of preferred movers experienced in handling antiques and design objects.

If you are purchasing a larger item or are located a long distance from our showrooms, you may find better rates via our partner platform, Chairish, where many of our items are also listed with integrated shipping options.

Do you offer free shipping?
Some smaller items include complimentary shipping. These will be shipped via a carrier of our choice, based on size, weight, and destination. If you have a preferred method, please contact us as soon as possible after purchase. View Items with Complimentary Shipping.

Can I pick up an item myself?
Yes—buyers are welcome to pick up items in person by appointment. Please bring appropriate packing materials and assistance. For large or heavy pieces (e.g., armoires), we reserve the right to require professional movers for safety and preservation.

Can you transfer items between showrooms?
Smaller items can often be transferred between Philadelphia and Saugerties for buyer pickup after purchase, subject to a transfer fee. Contact us in advance to confirm availability and timeline.

What about purchases through Chairish?
Many items are also available via Chairish, where shipping quotes are available at checkout. Chairish's terms and shipping policies will apply to those purchases and their customer service will handle all inquiries post purchase.

What is your return policy?
All sales are final unless otherwise agreed upon in writing prior to purchase.
Items are sold as is, and we encourage buyers to review all photos and descriptions, and ask questions regarding condition or functionality before completing their purchase.

Please contact us with any questions.